Research Briefs

Take the survey, get the report.

Each month HDI collects data on hot topics in the technical service and support industry. Quick surveys and brief reports allow HDI to provide our members with timely, pertinent information.

This Month's Survey

New surveys coming soon!

HDI Research Briefs


The Ups and Downs of Resolution Rates
Published on Feb 27, 2014
Download PDF    

Desktop Support Technology
Published on Dec 23, 2013
Download PDF    


Show Me the Value: Support's Mandate
Published on Nov 19, 2013
Download PDF    

Desktop Support Metrics
Published on Sep 25, 2013
Download PDF    



Desktop Support Through Remote Support
Published on Jun 17, 2013
Download PDF