Research Briefs

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Each month HDI collects data on hot topics in the technical service and support industry. Quick surveys and brief reports allow HDI to provide our members with timely, pertinent information.

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HDI Research Briefs

The Ups and Downs of Resolution Rates
Published on Feb 27, 2014
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Desktop Support Technology
Published on Dec 23, 2013
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Show Me the Value: Support's Mandate
Published on Nov 19, 2013
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Desktop Support Metrics
Published on Sep 25, 2013
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Desktop Support Through Remote Support
Published on Jun 17, 2013
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