mitchbryant

mitchbryant

Mitch Bryant is the enterprise support center manager for Norton Healthcare in Louisville, KY, a not-for-profit system that is one of the top 100 integrated healthcare delivery systems in the country. Mitch manages the support center services teams, desktop support, and security administration. He is ITIL-certified and KCS-certified, as well as a certified HDI Support Center Manager and HDI Instructor. Mitch is also the author of two HDI Focus books, “Bridging the Gap to Your Customer” and “How to Handle Customer Complaints.” He has presented at HDI's annual conferences, has been published in HDI’s SupportWorld magazine, and has had articles posted on TechRepublic.com, many of which have been included in their professional series books.