Since opening her consulting practice in 1983, Melissa Kovacevic been helping clients identify and implement ways to successfully blend people, process, and technology to achieve their goals for customer experience and business performance. She partners with contact center and frontline retail clients to develop operational strategies and provide results-based training for their customer-facing employees at their sites or via Skype. Melissa’s popular blog,
Customer Service Power, was recently named a “Top 10 Call Centre Website” by Call Centre Helper magazine, and MindTouch and its readers named her one of the “Top 25 Most Influential in Customer Service.”