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Michael Krigsman
Three Tips for Studying IT Failure
Written by Michael Krigsman Feb 09, 2012

This blog originally appeared here, and has been reprinted with permission.

Readers sometimes ask why this blog focuses on failure rather than success. It’s a great question with a simple answer: discussions about success tend toward pure public relations, while detailed analysis of failure can teach us genuinely worthwhile and important lessons.

One should not study or discuss failure lightly or with disrespect. Although some situations described in this blog demonstrate outrageous waste and even abuse, many are dumb mistakes caused by well-meaning people. It is sometimes impossible for external observers to distinguish error from abuse, which is one important reason to shine the light of transparency with balanced and fair neutrality. Although sensationalism is an easy way to gain readership and attention, it devalues serious analysis.

For those interested in writing about failure, I suggest these guidelines:

  1. Go with the facts. Evidence tells its own story and can sometimes take you down an uncomfortable road. Let the trail of evidence, rather than your personal preference, define the path.
  2. Be fair and balanced. Stories about failure can affect those involved; for this reason, maintain an impartial and respectful attitude toward the people and companies you discuss.
  3. Expect a backlash. If you write about failure, people will try to prove you wrong, so your facts must be correct and your analysis airtight; careful and accurate research is key to surviving the inevitable threats you will receive. On the other hand, when you are wrong (which is bound to happen, if you do this enough), admit it plainly and do whatever is needed to repair any damage.

This video discusses some of these issues along with other topics related to studying IT failures. It was recorded during a recent interview appearance on The Pulse Network.

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