HDI Community Blog

Sophie Klossner
Navigating Work's Little Speed Bumps!
Written by Sophie Klossner Mar 09, 2012

I love it when something comes into my life on a day that seems destined to be a tough one!  I am a member of Costco, the superstore where you purchase everything in bulk!  Because I am a member of Costco, I get a clever little magazine called "The Costco Connection"...and because I love magazines, where I get to touch them, fold them, and generally read the life out of them...this magazine gives me such pleasure.  Imagine my pleasure when I received this in the mail last week and on a particularly stressful day of dealing with "stuff" I came across a short little article entitled:  "Navigating work's little speed bumps" in my Costco Connection.  I love it because it's short, sweet and to the point.  Let me share it with you:

(Taken from "The Costco Connection" magazine, March 2012)

Cover: Conflict Resolution

"Resolving issues at work quickly and satisfactorily is ideal but not always possible. Vivian Scott, author of Conflict Resolution at Work for Dummies, has these tips to help you focus on what you can control if conflict persists:

  • Your perspective.  Dealing with a persistent difficulty can become the routine.  Stop and reassess your point of view.  See if you can find a learning opportunity in the situation.
  • Your response.  Look for ways to respond that don't escalate the anxiety.  Consider how you want to be seen by others and choose responses accordingly.
  • Your role in the conflict.  Ask yourself, "What have I said or done, or not said or done, that has kept this going?"  Be honest with your answers and change your approach.
  • Your expectations.  Your frustrations will decrease when you stop holding others to standards they don't know they're being measured against.
  • Your own story.  Give an account without elevating or victimizing anyone.  Consider neutral responses that refrain from portraying yourself as a victim.
  • Your method for processing emotions.  Talking it out, keeping a journal, writing letters you'll never send, or having a vigorous workout are productive ways to process emotions and your perspective.
  • Your plans for the future.  Your plans may include eventually leaving your current work environment, or you may decide that staying is the best thing for a secure retirement.  Knowing what you want for your future helps you look past present problems.
  • Your investment.  Simply put, spend less time thinking about it, talking about it, and engaging in it.
  • Your character.  Don't give anyone the power to make you behave in a way that is unbecoming, unethical or dishonorable.  Show your best side -- always!"

(Sophie's note:  Thank you Vivian Scott for being succinct and so smart on something so overpowering in many of our lives!)

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