HDI Community Blog | HDIConnect

Executive Connections at HDI 2013: Continuing the Conversation

Written by Roy Atkinson May 20, 2013

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Co-author for this post: Joh Stoessel It started with one...

HDI 2013 - A Digital Experience

Written by Cinda Daly May 14, 2013

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All the pieces are in place for this award-winning, one-of-a kind online conference. Here are a few things you...

Happy May Day!

Written by Leslie Cook May 01, 2013

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Just as “April showers bring May flowers,” hard work and perseverance bring prosperity and productivity. For...

Looking Forward to an Outstanding HDI 2013

Written by Chris Farver Apr 03, 2013

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Welcome to HDI 2013! I’m honored to be the program chair for the HDI 2013 Conference & Expo. It’s been a truly...

Your Mission: Pre-Conference Workshops at HDI 2013

Written by Megan Selva Apr 03, 2013

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Phishing on April Phools' Day

Written by Leslie Cook Apr 03, 2013

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April Fool’s Day is the only holiday I know of that celebrates foolishness, and it’s the only holiday where you can...

Service Management Excellence at HDI 2013

Written by Earl Begley Mar 15, 2013

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The Customer Experience: Highlights from HDI 2013

Written by Darien Chimoff Mar 13, 2013

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In 1991, when I started working at a help desk and I told someone what I did for a living, I had to explain what a...

Do You Feel Lucky?

Written by Leslie Cook Mar 12, 2013

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Has anyone ever told you that you were lucky? I've heard that before, and it always makes me wonder, what does that...

Metrics and Measurements at HDI 2013

Written by Katherine Lord Mar 11, 2013

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What should I measure? How do I know I’m measuring the right things? What do I do with this stuff anyway? Am I...