All Blogs

Doug Tedder
I recently attended a business networking event, where by sheer luck, I met a fellow ITSM professional!   ...
jh73513
I have been a member of HDI for over 10 years now and as I am writing this I was in the middle of taking an HDI...
Dewayne Dillard
My HDI story began in 2010 during one of the roughest periods of my life both personally and professionally. I found...
Julie Journitz
I’ll admit it. We didn’t become HDI members until recently, but I’ve had interactions with HDI for probably a...
hdijoh
Through several decades of working in and around the customer service areas of information service organizations,...
Roy Atkinson
There is little that eats up the clock in the support center faster than looking for someone to answer a question,...
Gregg Gregory
When was the last someone in your organization passed on recognition and said that someone else deserved the...
Rick Joslin
You are the person responsible for developing the service management strategy for your organization. You know you...
Rob Stroud
During an event in a London hotel recently, I found myself in the unfortunate position of needing to call for...
Roy Atkinson
March came in like a lion in Colorado Springs. There was snow and wind and there was a great meeting of the HDI...