All Blogs

Jenny Rains
The 2013 HDI Support Center Practices & Salary Report is 83 pages long. (I’ll just let that sink in for a minute...
Roy Atkinson
Just about one year ago, I wrote 3 Reasons Your Self-Service Site Doesn’t Work. I listed the reasons as: ...
Roy Atkinson
All the pieces are in place for this award-winning, one-of-a kind online conference. And the "People’s Choice"...
brandon0
A few years ago, I experienced a customer service saga with my brand-new, big screen, flat panel television. Shortly...
brandon0
Even though my son is now a teenager, I still go into his room at night to check on him before I go to sleep. One...
Chris Farver
It’s hard to believe it has been over 21 years since I joined HDI. They were so nice to let me join at 5 years old…...
HDILeslie
As I write this post, I've got a smile on my face and I'm feeling pretty darn great. Why, you ask? I'm still on my...
James R Lee
"Deliver more with progressively better quality at a lower cost!" It’s a common challenge given to most leaders...
Rick Joslin
Every job I have had since after I left my first job out of college has been because I got involved in HDI. I gave...
MRussell0
The field of desktop support has been experiencing a surge of increased attention and visibility in the world of...