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Roy Atkinson
Good, secure remote control technologies have had a huge impact on the world of end-user support. If your support...
Ric Mims
This post is part of an ongoing series in which practitioners explain how they have used HDI research reports in...
Yvonne Harrison
This post is the first in an ongoing series in which practitioners explain how they have used HDI research in their...
HDILeslie
I’ve recently found myself in two situations that made me contemplate the meaning of commitment. More than that, I...
Roy Atkinson
What are some of the factors that customers say indicate excellent customer service? The 2014 American Express...
Kent Blake
"There is a tide in the affairs of men, which taken at the flood, leads on to fortune…And we must take the current...
Cinda Daly
From The Daly Interview For those of you on the knowledge management journey – just starting, restarting,...
Cinda Daly
Are you still talking about business alignment? Trying to prove your value to the business? You’re not alone there;...
HDILeslie
I write to you today from FUSION 14 in our nation's capital where patriotism and community are all around us. The...
brandon0
Over the last several years, there has been a surge in zombie movies, television shows and themed events, with the...