All Blogs

Roy Atkinson
The August, 2015 HDI Research Brief discusses the results of a recent survey (May/June 2015) about the successes and...
PaulRiolo
Customer Service Week is just right around the corner. This year’s official Customer Service Week celebration will...
Doug Tedder
There are a few life-lessons I’ve learned that I can happily attribute to my mother. I’m sure many of you have some...
ginamontague
Each year during the first full week in October thousands of customer service professionals celebrate Customer...
Doug Tedder
I recently had the privilege of facilitating the HDI Support Center Manager (HDI-SCM) class in Chicago. As part of...
Roy Atkinson
Do or do not; there is no try. – Yoda In some recent research, HDI confirmed that support centers are still doing a...
Deborah Kowal
I recently had the pleasure of delivering the HDI Customer Service Representative (HDI-CSR) class for a company that...
Paul Vos
Working with a leading Canadian insurance company, it was my pleasure to train over thirty-three business and IT...
Roy Atkinson
Already, according to the survey results, about nine percent (median) of the total contacts received by internal...
Fancy Mills
Written by Fancy Mills Jul 28, 2015
Over the past few months I have had the amazing opportunity to work with a team of professionals to help create the...