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rsykora123
Recently I was asked to be a key note speaker to a group of teachers and educational professionals from our local...
JennyRains
I don’t update or review my LinkedIn profile nearly as often as my Gmail suggests that I should. But when I do, I...
Sarah Lahav
As you well know, it’s not always easy working in IT. Not that it ever has been, it’s just that us IT professionals...
Roy Atkinson
During the last week of June, HDI Forums met in Portland, Oregon, to discuss matters of concern in their various...
kengon
This post is excerpted from Ken's own blog, used by permission. Full post here. - Editor I could go onto the...
Suresh GP
As part of leading the service management profession mentoring committee, I would like to register my thoughts as to...
mhanson0
Written by Mike Hanson Jun 13, 2014
My family and I recently spent a weekend at Walt Disney World, just taking a quick break and visiting the theme...
JennyRains
We know it is a challenge to find professionals that have the needed mix of technical and customer service skills to...
aroopmenon
Imagine you’re engaged in a conversation with a group of colleagues and the topic of knowledge management comes up....
johncoles100
If you are not familiar with Knowledge-Centered Support (KCS), it is by far the best methodology for support...