All Blogs

ginamontague
I am proud to say I work in support, but that wasn’t always the case. When I began my career in the support industry...
Rick Joslin
I had the pleasure of delivering the KCS Principles class at the HDI 2015 Conference in Las Vegas to forty-eight...
Buff Scott
A couple of weeks ago while teaching the HDI Problem Management Professional course, I had an interesting topic come...
Ryan Van Biljon
Selecting a new SaaS IT service management vendor is an important decision. Security and service availability is a...
bwryan
Written by Becky Ryan Jun 16, 2015
I have been working in this Support Center space for over twenty years. For most of my career, I have been involved...
Roy Atkinson
Hazy, yellowing car headlights: We have all seen them. We have also seen the commercials for products that clear the...
Ryan Van Biljon
In today’s busy business service environment, it is common practice that each department within an organization is...
epcs00
Almost two-and-a-half years ago, I received an email from HDI wondering if I would be interested in helping plan...
Roy Atkinson
We publish many, many stats each year in the HDI SupportCenter Practices & Salary Report, and one of the most...
Blaine Scott
Written by Blaine Scott May 17, 2015
During the time I’ve worked in the support industry, I’ve had the opportunity to travel to many places around the globe.