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Rick Joslin
You are the person responsible for developing the service management strategy for your organization. You know you...
Rob Stroud
During an event in a London hotel recently, I found myself in the unfortunate position of needing to call for...
Roy Atkinson
March came in like a lion in Colorado Springs. There was snow and wind and there was a great meeting of the HDI...
Phil Verghis
How knowledge enables a new collaborative support model For a while now, forward-thinking customer support and...
Phil Verghis
Or, how a simple knowledge sharing technique would have saved a senior citizen (and thousands of people a day) 50...
rsykora123
HDI 2015 is just around the corner, and I’m getting excited to meet everyone and make the most out of the conference...
Ken Wendle
What were we just talking about? Oh, yeah! We were talking about the importance of not gambling on your career but...
littlejmichael
Written by Mike Little Feb 24, 2015
My dad wants to be a pioneer. I don’t know why, but he does. And that means me and my family are sometimes dragged...
Ken Wendle
In case you lost count, this is my blog #3 my series of 4 HDI 2015 Conference & Expo postings!Great news! The...
KristaC303
I’m a budget person. I rarely buy anything unless it’s on sale. I use coupons. I sometimes shop at thrift stores....