All Blogs

epcs00
Written by Cindy Smith May 26, 2015
Almost two-and-a-half years ago, I received an email from HDI wondering if I would be interested in helping plan...
Roy Atkinson
We publish many, many stats each year in the HDI SupportCenter Practices & Salary Report, and one of the most...
Blaine Scott
Written by Blaine Scott May 17, 2015
During the time I’ve worked in the support industry, I’ve had the opportunity to travel to many places around the globe.
pstrei
Written by Paul Strei May 13, 2015
I struggled to write this in the least cliché way. I won’t say, “I love HDI.” Instead, I’ll say, I love how HDI...
Roy Atkinson
It should be a simple question to answer: What hardware do we have and where is it? As desktop support professionals...
LaDonna Spragg
Whenever I tell someone about my job, I explain that it is great to work all day with the kind of people whose goal...
Roy Atkinson
Lots of people think there’s a big red button you can buy, and then you push it and have Big Data and know all the...
HDILeslie
We received this from a member who has asked that we post this anonymously: I came into this...
Cay0
Back in 2008, my Director told me about HDI and thought that I should get involved to learn what other companies are...
Doug Tedder
I recently attended a business networking event, where by sheer luck, I met a fellow ITSM professional!   ...