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Sophie Klossner
RESPECT In the Workplace
May 04, 2012
-
I have been reading a new book, "RESPECT:...
1
Rob Stroud
Moving IT into the Unknown
May 02, 2012
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This post originally appeared here, and is...
1
Jenny Rains
Knowledge = Power | A New World of Knowledge = Success
May 01, 2012
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The HDI 2012 Conference & Expo:...
0
Ian Clayton
Pressing the Reset Button on Service Management
Apr 30, 2012
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This blog originally appeared here, and is...
0
Melissa Kovacevic
Helping Burned-Out Analysts Improve or Move
Apr 08, 2012
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This post originally appeared here, and is...
1
Sophie Klossner
The Biggest Change Of All -- Reinventing Yourself!
Apr 06, 2012
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Change is a way of life. We hear this every...
0
Roy Atkinson
HDICast15: "It depends."
Apr 05, 2012
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Quite often, there isn't a single answer to a...
0
Kerri Hanna
Congratulations to This Year's HDI Manager of the Year Finalists!
Apr 04, 2012
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The HDI Manager of the Year Award acknowledges...
0
mitchbryant
Can You Hold on a Sec?
Apr 03, 2012
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We often ask our customers to hold the phone,...
0
Held Desk Customer Satisfaction Survey question ideas?
Hello everyone,I'm in the process of redoing our current customer...
Last message by
gcomenal
on
May 18, 2012 9:17 AM
3 comments
Sample Utilization Reports
Does anyone have any Service Desk utilization report samples...
Last message by
skenner
on
May 17, 2012 1:21 PM
0 comments
HDI Certification
Good afternoon all,I am looking into the Support Center...
Last message by
kciccozzi
on
May 14, 2012 4:56 PM
1 comment
Conference Bridge Protocols
In our Major Incident processes, we have identified a need for a...
Last message by
LMAJ
on
May 14, 2012 11:09 AM
1 comment
All messages
Recent Blogs
Most Commented
HDICast16: Drinking from the Fire Hose
0 comments
RESPECT In the Workplace
1 comment
Moving IT into the Unknown
1 comment
Knowledge = Power | A New World of Knowledge = Success
0 comments
Pressing the Reset Button on Service Management
0 comments
Helping Burned-Out Analysts Improve or Move
1 comment
The Biggest Change Of All -- Reinventing Yourself!
0 comments
HDICast15: "It depends."
0 comments
Congratulations to This Year's HDI Manager of the Year Finalists!
0 comments
Can You Hold on a Sec?
0 comments
All blogs
The Disappearance of Desktop Support?!
11 comments
Occupy IT Support
9 comments
The Right Tools Matter
7 comments
Social Media Use in the Technical Support Center
7 comments
Workforce Management: How to Staff a Support Center Without Guesswork
7 comments
The Carpenter's Tale
7 comments
HDICast12: IT and Business - One and the same?
6 comments
Metrics That Mean Business
6 comments
Quick Tips for Effective Blogging
5 comments
Naturally, a Desktop Support Blog!
4 comments
All blogs
Recent Posts
Held Desk Customer Satisfaction Survey question ideas?
Hello everyone,I'm in the process of redoing our current customer...
Last message by
gcomenal
on
May 18, 2012 9:17 AM
3 comments
Sample Utilization Reports
Does anyone have any Service Desk utilization report samples...
Last message by
skenner
on
May 17, 2012 1:21 PM
0 comments
HDI Certification
Good afternoon all,I am looking into the Support Center...
Last message by
kciccozzi
on
May 14, 2012 4:56 PM
1 comment
Conference Bridge Protocols
In our Major Incident processes, we have identified a need for a...
Last message by
LMAJ
on
May 14, 2012 11:09 AM
1 comment
All messages
Ask The Expert
"What is the ideal staff to manager ratio for a help desk?"
Research Corner
"Tier 0 Support – Learn about current industry success with self-help."